POLICIES

We care deeply for our clients and want to provide everyone with great service.

To help with that we have policies as follows:

APPOINTMENT CANCELLATIONS

Non-cancellations or No-shows will be charged the full service price. In consideration to our other clients, please give 24 hours notice for cancellations. If you cancel or change your appointment with less than 24 hours notice, you will lose your deposit.

SERVICE SATISFACTION

In the event that you are not satisfied with your service, we ask you to please contact us within 7 days of your original appointment to receive a complimentary re-do service (instances may vary). We would like every opportunity to meet and exceed your expectations, as we do value you as a guest.

PRICES

All prices are subject to change without notice. A retainer fee is required to secure certain appointments.

 

PAYMENT

We accept cash, VISA, MasterCard, America Express and Debit Cards. Personal checks are not accepted.

REFUND POLICY

Except for replacing damaged products, we do not offer refunds, exchanges or credits on salon services, gift certificates, package series or retail products. All sales are final.

 

RETURN/ EXCHANGE WIG POLICY

Due to sanitation and heath regulations, all wigs and hairpieces are FINAL SALE.. No returns or refunds are allowed.

 

Please make careful and informed selections when purchasing. We offer complimentary consultations. 

If you believe you have defective merchandise, please contact us immediately at info@whitneygreenny.com. Please note that we will NOT allow any exchange of an item, but will make any corrections to achieve satisfaction within 14 days of purchase. We are not responsible for delivery/shipping fees associated with purchases.

 

We take pride in our products, value your service and are committed to taking care of you every step of the way.

Thank you for your business.

                                                                                                

Monday : 10am - 8pm                                                              

Tuesday : 10am - 8pm                                                               

Wednesday : 10am - 8pm                                                     

Thursday : 10am - 8pm                                                         

Friday  :10am - 8pm                                                           

Saturday: 10am - 6pm

Sunday: Closed

Hours
Polices
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