POLICIES & PROCEDURES
 

Booking Rules 

A 50% non-refundable deposit is required to secure your date for any service. This deposit is due at the time of booking, is non-transferable, and ensures your reservation.

​

Late Arrivals & Cancellation Fees

• Please provide at least 24 hours’ notice if canceling or rescheduling an appointment, so other clients may be accommodated. Cancellations within 24 hours of the scheduled time may result in a 25%–50% charge.

• Cancellations made more than 24 hours in advance will receive a full refund minus the processing fee (retained by the third-party payment processor).

• Arriving more than 15 minutes late may be treated as a same-day cancellation. The service may be shortened, rescheduled, or canceled, and a fee of 25%–50% of the scheduled service cost may apply.

• Appointments canceled within one hour of the appointment time and no-shows (late by 15 minutes or more) will be charged 50% of the service price.

• For appointments scheduled at 9:00 am or earlier, notification must be given by 9:00 pm EST the evening before, or the full list price will be charged.

• Non-cancellations or "NO-SHOWS" will be charged 100% of the original service booked.

• Missing three consecutive appointments without prior contact will result in loss of booking privileges for future appointments.

​

Payment​

Accepted forms of payment: cash, VISA, MasterCard, American Express, debit cards, bank transfers, and PayPal. Personal checks are not accepted.

​

Pricing & Appointment Notifications

Please note that prices vary depending on the service. Once your appointment is booked, you will receive a confirmation via email or text message, as well as a reminder one day before your service.

​

Health & Safety

As of April 1, 2022, masks or protective coverings are optional during your service.

If feeling unwell, promptly get in touch by text, phone, or email to reschedule the appointment.

If there are any allergies, please provide this information when booking so accommodations can be made.

​

Satisfaction Guarantee & Redo 

If you’re not completely satisfied with your service, please reach out within one day of your original appointment. You may be eligible for a complimentary redo service (situations may vary).

​

Refunds & Final Sale

There are no refunds, exchanges, or credits on salon services, gift certificates, package series, or retail products, except for replacing damaged products. All services and sales are final.

​

Contact & Booking Assistance

For booking assistance and other inquiries, contact by text, phone, or email.